Follow-Me: Análise dos Construtos que Influenciam na Tomada de Decisão de Seguidores Ligados a Influenciadores Digitais no Contexto Virtual
DOI:
https://doi.org/10.18568/internext.v15i2.582Keywords:
Influenciadores Digitais, Tomada de Decisão, Boca-a-Boca EletrônicoAbstract
Objetivo: O presente estudo tem como objetivo analisar a relação existente entre os construtos Confiança, Boca-a-Boca Eletrônico (E-WOM) e Engajamento com a Tomada de Decisão de consumo dos indivíduos que seguem os Influenciadores Digitais no contexto virtual.
Método: O estudo foi desenvolvido a partir de uma abordagem quantitativa exploratória utilizando o Survey com 147 respondentes, onde foi utilizada a técnica da análise fatorial exploratória (AFE), seguido de regressão linear multivariada.
Principais Resultados: Os resultados apontam que os construtos Confiança e Engajamento influenciam na Tomada de Decisão de consumo dos seguidores de influenciadores digitais, enquanto Boca-a-Boca Eletrônico (E-WOM) não apresentou significância na relação com a Tomada de Decisão dos indivíduos que seguem os influenciadores digitais.
Relevância/Originalidade: Embora confiança, engajamento e Boca-Boca sejam, construtos amplamente testados no marketing quanto ao comportamento de consumo, ainda não se tem evidências de como esses construtos efetivamente são percebidos e se relacionam no contexto dos influenciadores digitais. Portanto, busca-se contribuir com a literatura quanto aos efeitos desses construtos em um ambiente específico do marketing digital, significativamente novo que pode ter efeito no processo de tomada de decisão dos consumidores.
Contribuições teóricas/metodológicas: Destaca-se a utilização da AFE como necessário à verificação da existência dos construtos em um novo ambiente de geração de consumo e sua associação com a técnica de regressão multivariada para determinação dos efeitos quanto a tomada de decisão dos consumidores.
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